Import & export · Frankfurt am Main
Three customers ask about the delivery status while you are on the phone with customs.
Wital Voice takes the calls, in German and English, and notes who needs what by when. Wital Care keeps website and Google profile current. And Wital Off1c3 comes as the trade & import/export edition: order confirmations, delivery status, documents, complaints, with your approval.
- GDPR-compliant
- EU AI Act implemented
- Cancel monthly after 6 months
- Live in 14 days, or the setup is free
From your week
Three moments everyone knows who moves goods across borders.
The call from another time zone
The customer in Dubai calls at seven in the morning, the supplier in Shanghai writes when you have gone home. Every reply that waits until tomorrow is a day on the delivery note.
The status question, three times a day
Where is the shipment, when does the invoice come, has the cargo cleared customs. The same questions every day, and each one costs the quarter hour the next order needed.
The paper that is missing
Commercial invoice, packing list, certificate of origin: one missing document holds a whole pallet at customs. Chasing it usually falls to the person who also sells.
Bookable today
Stay reachable, in two languages.
Both can be booked on their own, both later become modules of Wital Off1c3. The prices are here and on the pricing page, net for businesses.
Set up in 14 days
From the first call to the first day it runs without you.
First call
Fifteen minutes about your business, your most frequent enquiries and your tone. The quote arrives within 48 hours.
Today
Setup
We configure calendar, phone number, answers and access. You supply the facts, the setting up happens on our side.
Trial run and approval
You hear and see the result in advance and give the go. Nothing goes live before you are satisfied.
Live
Your business stays reachable, even when nobody can pick up. On Monday the report tells you what happened.
Day 14
Why we build this
Three figures from foreign trade. None of them is ours.
What internationally active companies report to the German chambers of commerce. We publish our own numbers once we have measured them, not before.
- 58 %
- of internationally active companies registered more trade barriers within twelve months.
- 83 %
- of those facing domestic hurdles complain about bureaucracy and uncertainty in applying the rules.
- 43 %
- of them have problems processing their foreign business, for instance through approval times and customs procedures.
1 · DIHK Going International 2025
1 · DIHK Going International 2025
1 · DIHK Going International 2025
Wital Off1c3 for trade and import/export
WITALCO's flagship · production planned for Q1 2027
The order confirmation is out before you have read the customs notice.
Edition
Trade & import/export
Trading firms, importers, wholesalers
Takes over
Order confirmations, delivery status, document preparation, complaints. The inbox gets sorted and answered. You decide.
What you do instead
Last night's customer enquiry has a draft reply with the delivery status, the complaint sits sorted in the right file, the packing list is prepared and waits for your yes. You check, approve and then call the forwarder. On Monday one message comes: what was confirmed, what is open, what you have to decide.
Founding customers5 seats · applications open
FAQ
Questions from trade
Wital Voice speaks German and English and detects the caller's language itself. We do not promise other languages.
No. It prepares what you or your customs agent file: packing lists, confirmations, status replies, sorted files. What sits with customs, the forwarder or the tax adviser stays there.
The editions come in the order hotels, restaurants, property management, trade. Production of Wital Off1c3 is planned for the first quarter of 2027. If you want to shape the edition, you can become a founding customer.
No. Wital Voice and Wital Care run today and later become modules. Existing contracts continue unchanged.
Tell us where in your week the time goes missing.
Fifteen minutes, no sales pressure. Then you know whether it fits your trade.